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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4668 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 4256 Views
  • 0 replies
  • 5 Helpful

Re: Practically non existent signal

Good morning Katie_B.I am having the same issue, with either no signal or at best very VERY limited. I have mentioned this to EE in the past and received a message from EE acknowledging that there was a problem (Autumn 2022). Just before Christmas, I...

RickS037 by Investigator
  • 314 Views
  • 1 replies
  • 0 Helpful

Re: Mast down for 10 weeks

The mast in my area (SA19 7NW, Mynydd Figyn mast) has now been down for 19 weeks. Is EE ever going to tell customers that it's not going to be fixed? I just want to know so I can make a decision.Thank you.

CindyA by Investigator
  • 304 Views
  • 2 replies
  • 0 Helpful

Service

The place where I live I get 1/2 bars of service. Yet people who live with get 4 bars and are with EE why is this? Im literally paying for a service that doesn’t hardly work. Disgusting 

V31_Lima by Visitor
  • 302 Views
  • 2 replies
  • 2 Helpful

EE 3G Network

Hi,I have an old T-Mobile contract from eons ago. I recieved a letter around the middle part of last year stating that EE are switching off the 3G network in January and that I'd recieve more information closer to the time.  I've since received nothi...

danuttah by Visitor
  • 391 Views
  • 2 replies
  • 0 Helpful

Calls cut out at home or don’t connect

I can’t make or receive calls whilst at home. I can whilst out the home. The phone will just randomly cut out. If I make a call it can take a minute to connect or 4/5 attempts of cancelling n calling again. It’s been going on for months (ever since c...