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Service

V31_Lima
Visitor

‎08-01-2023 03:35 PM

The place where I live I get 1/2 bars of service. Yet people who live with get 4 bars and are with EE why is this? Im literally paying for a service that doesn’t hardly work. Disgusting 

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎08-01-2023 04:07 PM

Are both yourself and the people you live with, all on either pay-monthly or PAYG? There can be some differences between the two in some scenarios.

If multiple EE users are getting different levels of service, there may be a fault. Try a SIM-swap with one of your housemates - so your SIM in one of their phones, and one of their SIMs in your phone.

See if the problem follows the swap or remains with the phone, to identify where the fault lies.

Chris_B
EE Community Star
EE Community Star
In response to bristolian

‎08-01-2023 04:13 PM

@V31_Lima   What devices are these ?   And are these devices in a phone case ?    If you’re all on contract then there is no network difference between the contracts and it’s the device that’s the issue.   But what devices are these ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.