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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4299 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 3683 Views
  • 0 replies
  • 5 Helpful

Connection

Hi I live at xxxxxx xx xx xxxxxxx quey and I don't have signal here but I have unlimited calls and text and plenty of data   [Mod edit: Please do not post personal information on the public board. Thanks!]

Are EE changing masts in Edinburgh?

I live in Edinburgh city centre eh13at and when I purchased my 5g router the coverage map showed 5g outdoor and indoor coverage. Within the last couple of weeks my in game latency has shot up and now the coverage map shows no 5g coverage in my area. ...

5G or not 5G ?

EE recently upgraded my locL mast. I now get a 5G symbol in a white box which I understand  means that 5G is around  but not connected to. I have this symbol on my s21 and my wife's s22. We get around 80meg dl speeds which is 4G+. EE coverage checker...

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On holiday. No phone signal at all.

Hi.I’m currently on holiday in Scotland, and I gave absolutely NO phone signal, not one bar. I have an iPhone 13 Pro. According to the phone coverage checker I may not be able to get full coverage indoors but should have outdoors. I have nothing nowh...

Internet data not working

My internet data are not working. For 6 days now they are not working at all, i understood that there’s some issues with the ee network st the moment but i’ve been told i’m gonna have some “small issues” but i have no data at all. 

Resolved! Does Payasyougo allow 5G usage?

Hi, My android phone smartphone just died and I went into the EE shop to buy a new handset but they couldn't sell me one due to me being PAYG.  They said I had to be contract to buy a phone capable of using 5G.  If I buy a 5G capable handset elsewher...

Footnote by Investigator
  • 1037 Views
  • 4 replies
  • 2 Helpful

Resolved! No mobile Signal - New iPhone 13

Lost my old phone - new iPhone 13 purchased direct from Apple - new sim card installed & activated in EE store Clapham Junction - worked yesterday - this morning I'm getting no mobile signal or data at all - definitely not in a blackspot - can't call...

sorab by Explorer
  • 1700 Views
  • 3 replies
  • 0 Helpful

Huawei CPE Pro will not connect to 5G

Hi As EE seem to no longer be able to supply these 5g routers I have bought one that is unlocked for use on any network. I have a Pay Monthly 1TB 5G EE plan. I've tried the SIM in my iPhone 12 and it immediatley connects to 5G and I get really fast 5...

mtjwatts by Contributor
  • 11823 Views
  • 45 replies
  • 3 Helpful