Not receiving text

[Roshan11]

Im not able to receive text message and phone call but can make a call

[Katie_B]

Hello @Roshan11. 

Welcome to the community. 

Are you currently abroad?

Katie

[Roshan11]

No

[Katie_B]

Thanks for confirming @Roshan11. 

Are you pay as you go or pay monthly?

Does this happen in all areas?

What happens when someone tries to call or text you?

Katie

[Roshan11]

Pay as you go and it happen in all area. No any notification when someone call and text me.

[Katie_B]

Does the sender receive any form of error message @Roshan11?

Have you been able to try your SIM in another device to see if the issue continues?

Katie

[Roshan11]

No any error message to sender and also try my sim with another device but still same issue. When i send message to other i only got  message send failure notification and not delivered 

[Katie_B]

Thanks for letting me know @Roshan11. 

I would recommend trying a replacement SIM. 

Do you live near a local EE Store?

Alternatively, if you give us a call our technical care team will run a full diagnostics for you. 

Katie

[Roshan11]

Can you give me technical  Care team number?

[Leanne_T · Accepted solution]

Hi @Roshan11

You can call 150 from any EE phone or 0800 079 8586 from any other phone. 

Leanne.