Calls cut out at home or don’t connect

[heather7417]

I can’t make or receive calls whilst at home. I can whilst out the home. The phone will just randomly cut out. If I make a call it can take a minute to connect or 4/5 attempts of cancelling n calling again. It’s been going on for months (ever since city fibre was installed in my area, if that’s anything or just coincidence) it’s very frustrating 

[Christopher_G]

Hi @heather7417

Is this your home landline that you're having problems with or a mobile phone?

Chris

[heather7417]

Hi 
It’s my mobile 

[Christopher_G]

Could you check the status your postcode on our coverage checker please, @heather7417?

Chris

[heather7417]

I did check it. It says 5g is poor coverage but 4g is strong. But I have no clue what I actually have or how to check what I’m connected to etc. 


Sent from Yahoo Mail for iPhone

[Christopher_G]

Could you check the status, rather than the coverage please, @heather7417.

It will let you know if we're aware of a problem in the area and give you the option to report one if we're not.

Chris

[heather7417]

Checked the status n it said “engineers have recently fixed a problem at the address” guess that’s not physical engineers as no one’s been here. It’s all done online? 

Sent from Yahoo Mail for iPhone

[bristolian]

Does your phone show VoLTE/4G-calling when this happens?

And are you only having these issues in one location, or multiple?

[heather7417]

Iv never seen that show up on my phone before. The phone just cuts out/call failed/calling with no noise. 
It’s in multiple locations round the house. I can be sat in one spot phone on the table not touched it n it will randomly cut out


Sent from Yahoo Mail for iPhone

[Christopher_G]

Thanks for checking, @heather7417.

If you would like to discuss it in more detail, I'd recommend speaking to our technical support team, preferably from another working phone.

Contact us | EE  

Chris