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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3336 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2678 Views
  • 0 replies
  • 5 Helpful

EE 3G Network

Hi,I have an old T-Mobile contract from eons ago. I recieved a letter around the middle part of last year stating that EE are switching off the 3G network in January and that I'd recieve more information closer to the time.  I've since received nothi...

danuttah by Visitor
  • 388 Views
  • 2 replies
  • 0 Helpful

Calls cut out at home or don’t connect

I can’t make or receive calls whilst at home. I can whilst out the home. The phone will just randomly cut out. If I make a call it can take a minute to connect or 4/5 attempts of cancelling n calling again. It’s been going on for months (ever since c...

Resolved! Pixel 6a no 5g

I've recently swapped to EE and using a SIM free pixel 6a but get no 5G even in places I apparently should.My partner has a iPhone and gets 5G all the time. Is there anything I can check to make sure it's not a issue on my end?

Gf20red by Investigator
  • 3337 Views
  • 8 replies
  • 3 Helpful

Resolved! Mobile data

I've had no bars on two mobiles on my account since 20th Dec you said there is a problem in my area but not heard anything since I live in BS4 area of Bristol 

Connectivity problem

Hello, hope someone can help. We have 4 iphones and an EE modem all using 4G from a local mast. We are very rural so rely on a single mast and have done happily for several years. A few months ago one of our phones showed good 4G signal but had no in...