3G Switch off

[Tappet]

Would you know why many customers including myself all use to receive a very solid EE 4G 5G connection in Cambridgeshire, March Town but now only receive 3G at best and quite often EDGE only, been like this for a few weeks now but EE say there is no problems.

many thx in advance

[Chris_B]

@Tappet   Use THIS and click the check status tab.  You can report any issues on that page as well. 

[bristolian]

Does toggling flight mode result in your phone achieving the expected coverage layer?

[Tappet]

Thank you, it states I’m getting excellent 4G coverage in and out doors, but I’m currently on Edge and service is very bad, taking minutes to load webpages and apps just won’t load, phone has been updated, reset, rebooted, setting checked, only switch to EE six months back as it was by far the best and O2 was shocking, now everyone local is complaining about how bad EE has become over the last few weeks, but EE say there ain’t no problems, so I don’t know what to do.
Many thx for the link tho and trying to help.

Keep safe, Tim.
Sent from my iPhone XVI Double S XTR

[bristolian]

You've used the "check coverage" tab for predicted coverage, not the "check status" option as suggested in the post.

Also you've not answered whether Ds toggling flight mode result in your phone achieving the expected coverage layer?

The symptoms you describe are expected for a 2G coverage layer.

[Tappet]

Check status says there was a recent problem which has now been fixed, but this has been my issue for the past two weeks, I’ve also reported this issue that I’m having. Togging flight mode changes nothing.

[Leanne_T]

Thanks for reporting the issue you are having @Tappet 

Are you able to try the SIM card in a different phone to see if the same happens? 

Leanne.

[bristolian]

The flight mode toggle at least rules out a band-re-selection issue.

The symptoms would suggest a lack of available 4G layer.

[Tappet]

Hiya, I’m afraid I don’t have an alternative phone to try the sim in, but the sim was new 6 months ago when I signed up to EE.

Keep safe, Tim.
Sent from my iPhone XVI Double S XTR

[Tappet]

Ok, many thx for trying to help, it’s got to be something  to do with the network, like I’ve said, 4G was fine until a couple of weeks go, many local EE users are talking about lack of 4G service at the moment, but EE are saying all is working fine.

thx again mate