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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2003 Views
  • 1 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1043 Views
  • 0 replies
  • 5 Helpful

Cold weather=0 speed?

Hello, im using my 4g sim in my router for months and always have 75% signal and -85 db whoch gives me 15-20mbit and 35-45 ping. Since this cold weather started in London (2-3 days) I have 0% signal, 1 mbit speed and 800+ ping ALL THE TIME. I did not...

Five days of this, and still no end in sight

So, for the past five days now, the service has been crap.All we get in the way of detail from EE isWhat the hell is the point of this. Occasionally, we get an update saying that the problem will be fixed in 13 hours, but then next morning we're back...

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dave_101 by Investigator
  • 773 Views
  • 11 replies
  • 3 Helpful

Re: Poor reception.

Not happy can’t even fone from in my house with no connection or get through cut of through calls. I have spoke to ee and logged complaint still awaiting answer

Sandra241 by Investigator
  • 381 Views
  • 6 replies
  • 0 Helpful

Mobile network

Email from ee, 10 days ago to say work in our area xxxxxx starts on Monday 5th December and might cause interruption to service, now have non existent signal and wi -fi calling hit and miss, how much longer does this work go on for. [Mod edit: Please...

Alfie54 by Visitor
  • 286 Views
  • 1 replies
  • 3 Helpful

EE Network

Hi everyone.I’m using EE mobile services my phone is disconnecting every time I’m so frustrated with it. I reported to the customer service team but nothing happened it’s the same. I have only one bar signal on my phone is there any advice? Some thin...

Mal14 by Visitor
  • 263 Views
  • 1 replies
  • 0 Helpful

.network

I have  simcard contact but no Internet even I can't call even cannot receive any call 

Yakob by Visitor
  • 259 Views
  • 1 replies
  • 1 Helpful

Network

I have not had a network all day. Had 2 sims replaced brand new from EE store still no network. It’s really disappointing and upsetting not to be able to make calls or text whole day!!!!!!!!! 

Arbeni by Visitor
  • 258 Views
  • 1 replies
  • 0 Helpful