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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4499 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 3928 Views
  • 0 replies
  • 5 Helpful

No phone signal

We have had no mobile signal in Portree for 5 weeks. Keep getting updates every two weeks stating can’t get access to mast then need a specialist team to climb mast. Completely unacceptable service from a company that advertises how good they are. 

My Mobile does not get reception

HiI don't know if anybody else has problems not getting reception on their phones, I can be in Much Hoole near Preston does not get it, town center Southport, or Formby. tried everything to sort it out but nothing working, even went into the shop in ...

John378 by Investigator
  • 547 Views
  • 9 replies
  • 3 Helpful

APN stopped working 18th January

I have an EE data only SIM in an Elvaco CMe2100.  It has always worked fine for years on APN general.t-mobile.uk but has now stopped working (it last worked on 18th Jan),  some kind of network or APN problem, no GPRS traffic works, not even timesync....

Adi24 by Investigator
  • 712 Views
  • 9 replies
  • 4 Helpful

Mobile signal on Barra

Why is the EE signal so poor on isle of Barra? I see some can access services, I sure can’t. It shows 4bars but doesn’t connect. So no internet services. Is it a lack of bandwidth?? Or a broken mast???

Mctutums by Investigator
  • 1613 Views
  • 14 replies
  • 3 Helpful

4G sim?

Hi, I've had my sim only plan since 2020 when I had a 4G compatible phone, I've upgraded to a 5G capable phone now, will I automatically get 5G coverage? 

GLISSOV by Visitor
  • 291 Views
  • 1 replies
  • 1 Helpful

Network coverage

I have been with EE for many many years (since the beginning!), and never had any issues with signal when using my phone in my house and now for some reason over the last few months, when ever anyone (not just me) in the house makes or receives calls...