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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 8746 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 15141 Views
  • 0 replies
  • 6 Helpful

Not receiving text

I was with Virgin ( EE) ALL WORKING FINE.now Virgin moved to O2 so I decided to stay with EE and received new EE SIM.... BUTnow, like other users, I am unable to receive login codes via text from my bankNot good, am unable to pay bills on this networ...

Stu2755 by Visitor
  • 402 Views
  • 1 replies
  • 0 Helpful

Could not activate mobile data

I’ve recently transferred to EE from another provider. My number has transferred and I’ve started to use the EE services. Unfortunately, I’m unable to use data because I keep getting a message pop up stating ‘could not activate mobile data’ have trie...

DeeMee by Visitor
  • 465 Views
  • 1 replies
  • 0 Helpful

No Network

My phone is coming up network unavailable when I go to make calls , I'm on a sim only Can anyone shed any light on this , I've a Samsung galaxy S20 ultra

Wendyp26 by Visitor
  • 376 Views
  • 1 replies
  • 0 Helpful

No signal on

I am currently not getting much if any signal in my home town. I had to. Go hope yesterday to screen shot qr codes as the signal of as non existent. I don’t apreciate paying over £100 a month to not even get a signal in my town. This has been a ongoi...

Kez100 by Visitor
  • 422 Views
  • 2 replies
  • 0 Helpful

Intermittent coverage

I live in Leicester and have been with EE for years without problems. About six weeks ago, I noticed that much of the time, I couldn’t get a signal, so I replaced the sim card. The problem disappeared for about four weeks, but it’s back again. My pho...

lumurphy by Visitor
  • 1145 Views
  • 4 replies
  • 1 Helpful

No network

I was in the middle of a call a few minutes ago, then the call ended abruptly. I tried calling them back but wouldnt connect. I tried calling EE customer service but the same thing happened.Can a technician contact ASAP as I need my phone for work.

Mercz by Visitor
  • 432 Views
  • 2 replies
  • 0 Helpful

Terrible service on fishponds road

The service between the two 5G towers from the straights down to lodge causeway are completely screwed. They break my phone, losing all data services, so  there is no data between these two locations. It means all my roaming services, which I pay £14...