5G not working

[paul-cording-dd]

My phone is 5G compatible and I have a 5G contract but I cannot get 5G to work on my phone, any suggestions please?

[bristolian · Accepted solution]

In order to use 5G services - you need a 5G-compatible phone, on a 5G-plan, and to be in a 5G coverage area.

Have you checked the coverage in your area using https://coverage.ee.co.uk/coverage/ee ?

[Devang17]

I have Same problem 

[Leanne_T]

Hi @Devang17 

Thanks for coming here. 

Do you have a 5G plan and 5G ready phone? 

Does the EE Coverage & Network Status Checker | Check your signal show 5G is available in the area?

Leanne.

[aamaaeg]

Yes for the 3 questions 

[Leanne_T]

Hi @aamaaeg 

Have you been able to use 5G previously? 

Which phone are you using? 

Leanne 🙂

[aamaaeg]

Worked very occasionally in the beginning 

iPhone 14 pro max 

[Leanne_T]

Thanks @aamaaeg 

Does this affect your service on the iPhone? 

Is this in more than one area and 5G is available? 

Leanne.

[Andi123]

I also have this problem with iPhone 14 pro max. 5G is useless. 

[Katie_B]

Hi @Andi123. 

Are you within an area that has 5G available?

This can be checked using the Network Status Checker. 

Katie