28-08-2023 08:33 PM
28-08-2023 09:03 PM
@Mon12 The coverage checker is working for me. Here’s the link
https://coverage.ee.co.uk/coverage/ee
You can use THIS for your complaint
It’s a bank holiday so don’t expect customers services to work normal hours. And there is no email address you can use for customers services. Emails are too slow to deal with customer issues.
28-08-2023 09:09 PM
You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.
These links aren't broken.
28-08-2023 10:11 PM
Those texts you refer to are very likely from the "my places" feature on the coverage webtool. You can register upto 5 postcodes for proactive updates of known & unplanned issues in your locality.