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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3417 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2759 Views
  • 0 replies
  • 5 Helpful

Re: My phone keep cutting off during a call

My friend is on EE and his signal is so awful at the moment that I'm researching this for him.He moves around a lot but wherever he is, the phone just keeps cutting off or becomes distorted.He has been to the EE shop, they have reset the network sett...

SharonW67 by Investigator
  • 1108 Views
  • 5 replies
  • 0 Helpful

I find reception not the best

I find reception not the best, although I have stayed with you. To make phone calls the worst, I have to go upstairs. Been a customer for 15years.had virgin installed all that time but had bt installed, did it get better, no. Not satisfied with bt a...

yv7 by Visitor
  • 383 Views
  • 3 replies
  • 2 Helpful

No service

I am experiencing issues as I have no service on my phone. Is there an issue with my device or with EE? 

Ynes by Visitor
  • 357 Views
  • 2 replies
  • 0 Helpful

5G Planned Rollout?

Is there any way to find out where/when EE plan to upgrade an area with 5G? My phone sometimes tells me I have 5G but according to the website 5G isn't available in my area yet. Is my phone just borked? Or is the signal just too weak? I have a 4G rou...