EE 5G signal *Newport, Wales*

[kinkywizard]

Over the last couple of weeks, I've gone from having a strong 5G signal to a absolutely garbage signal. It loads at the rate of late 90's dial up speeds. Anyone else having the same problem in the general area?

EE) Am I able to get a reduction on my bill for the inconvenience?

[Christopher_G]

Hi @kinkywizard 

Welcome to the community. Sorry to hear that you're having some problems with your service.

Have you checked the status of your postcode on our coverage checker? Make sure to hit the 'check status' button and it will let you know if we're aware of any problems in your area.

Chris

[bristolian]

In addition, a perceptibly worse signal can give a better experience if you're connecting to less-used carriers with more spare capacity.

The cause for concern would be the slow data speeds, which are best reported via the status checker in the first instance.