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Direct Access connection issue

maxc123
Explorer

‎04-09-2023 10:40 AM

Hello.

Since April/May 2023 I have been having an issue where I can not connect to my works network using Direct Access on my work laptop using my EE iPhone as a hotspot connection.

I can connect to Direct Access fine using other network providers.

Can you give me the resolution to get me back up and running?  It appears many other people have this Direct Access issue with EE.

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎04-09-2023 12:59 PM

Hi @maxc123 

Welcome to the community.

I recommend speaking to our technical support team so they can try to help you with this.

Chris

0 Helpful
maxc123
Explorer
In response to Christopher_G

‎04-09-2023 02:59 PM

Hi Chris

I have tried calling but got no answer.

Can you please provide a resolution via this thread.

Thanks
Max
0 Helpful
Christopher_G
EE Community Support Team
In response to maxc123

‎04-09-2023 03:10 PM

Do you mean you weren't able to speak to someone in our technical support team, @maxc123?

They would need to run through some tests with you.

Chris

0 Helpful
fadeel
Visitor

‎06-09-2023 11:56 PM - edited ‎06-09-2023 11:59 PM

I have spend more then an hour with support team and there is no resolution to the issue . I have tried creating new APN without IPV 6 still Direct Access is not connecting. EE has made some network changes which is causing Direct Access issue.I have tried on several mobile devices , Samsung S21 , Oneplus 8T , Samsung A70 , Oneplus 7T .

0 Helpful