Direct Access connection issue
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04-09-2023 10:40 AM
Hello.
Since April/May 2023 I have been having an issue where I can not connect to my works network using Direct Access on my work laptop using my EE iPhone as a hotspot connection.
I can connect to Direct Access fine using other network providers.
Can you give me the resolution to get me back up and running? It appears many other people have this Direct Access issue with EE.
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04-09-2023 12:59 PM
Hi @maxc123
Welcome to the community.
I recommend speaking to our technical support team so they can try to help you with this.
Chris
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04-09-2023 02:59 PM
I have tried calling but got no answer.
Can you please provide a resolution via this thread.
Thanks
Max
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04-09-2023 03:10 PM
Do you mean you weren't able to speak to someone in our technical support team, @maxc123?
They would need to run through some tests with you.
Chris
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06-09-2023 11:56 PM - edited 06-09-2023 11:59 PM
I have spend more then an hour with support team and there is no resolution to the issue . I have tried creating new APN without IPV 6 still Direct Access is not connecting. EE has made some network changes which is causing Direct Access issue.I have tried on several mobile devices , Samsung S21 , Oneplus 8T , Samsung A70 , Oneplus 7T .

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