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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 482 Views
  • 0 replies
  • 4 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 445 Views
  • 0 replies
  • 5 Helpful

Poor signal

I’ve just recently moved from the for poor customer service, think I’ve jumped out of the frying pan into fire, whilst EE customer service / care is better (when you can get through) but their signal and especially where I live is poor - thought EE w...

d4vid by Visitor
  • 271 Views
  • 1 replies
  • 1 Helpful

5G went away

I just wondered if EE may have adjusted the 5G/NSA min threshold? It seems to be B3 CA with B7 here.I used to get marginal 5G around here but for a while now never get it anymore.Maybe they could have reconfigured the B7 services so they don't reach ...

wmj by Established Contributor
  • 360 Views
  • 2 replies
  • 0 Helpful

Finding the best Network

I'm looking to change networks as I've had so many signal problems with o2. Is there a way I can order a sim card to see if it is the mast nearby or if it is their network please? Thank you

Toots0 by Visitor
  • 309 Views
  • 2 replies
  • 1 Helpful

Cold weather=0 speed?

Hello, im using my 4g sim in my router for months and always have 75% signal and -85 db whoch gives me 15-20mbit and 35-45 ping. Since this cold weather started in London (2-3 days) I have 0% signal, 1 mbit speed and 800+ ping ALL THE TIME. I did not...

Five days of this, and still no end in sight

So, for the past five days now, the service has been crap.All we get in the way of detail from EE isWhat the hell is the point of this. Occasionally, we get an update saying that the problem will be fixed in 13 hours, but then next morning we're back...

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dave_101 by Investigator
  • 750 Views
  • 11 replies
  • 3 Helpful

Re: Poor reception.

Not happy can’t even fone from in my house with no connection or get through cut of through calls. I have spoke to ee and logged complaint still awaiting answer

Sandra241 by Investigator
  • 380 Views
  • 6 replies
  • 0 Helpful

Mobile network

Email from ee, 10 days ago to say work in our area xxxxxx starts on Monday 5th December and might cause interruption to service, now have non existent signal and wi -fi calling hit and miss, how much longer does this work go on for. [Mod edit: Please...

Alfie54 by Visitor
  • 283 Views
  • 1 replies
  • 3 Helpful