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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2130 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1142 Views
  • 0 replies
  • 5 Helpful

No signal

My husband has been trying to sort this issue with depak for the past hour.  I have been asked to make contact. We both have phones with EE. We have no signal in our house and we were assured we would have “good” signal. I am aware tjere is an ongoin...

5G Sim

I have a 5G SIM card in my iPhone SE 2020, but im staying in an area that doesn't cover 5G (I have checked this already with the EE coverage checker) how do I get my phone to pick up 4G instead?

carolcw by Visitor
  • 455 Views
  • 4 replies
  • 1 Helpful

network issue

I am struggling to find the network at my room. I got EE for the better experience but I am so disappointed with the network of EE.thanks I hope you will work on it. 

4G mast issues in Argyll and Bute

Thought that i may as well post here, seeing that phoning or using the online chat is getting me nowhere at all, or at least no further forward at all. I have posted in the past as regards the mast across from my address being brand new, and it has n...

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evilsoss by Contributor
  • 666 Views
  • 7 replies
  • 0 Helpful

Coverage in Abercanaid/Troed-Y-Rhiw

Update: 05 January 2023 Over the past few weeks, our engineers have accessed the site to restore power to the mast and restoring service to the area. We will continue to monitor performance in Abercanaid/Troed-Y-Rhiw. We are aware of a signal issue ...

Christopher_G by EE Community Support Team
  • 2105 Views
  • 22 replies
  • 10 Helpful

Total Blackout

Since 10.30pm I have been totally disconnected from EE can't receive important texts or make calls in the E5 area. 

QAA by Visitor
  • 287 Views
  • 2 replies
  • 1 Helpful