EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589635 Views
  • 0 replies
  • 12 Helpful

Re: Direct debit

I can't find the links on the app to set up my direct debit, iv got the money but have to keep going online and missing the payment cause I can't get the direct debit set up

Can't view bills through app

Since joining EE I have never been able to view my bills through  my app. Originally, I was told there was a delay and in linking accounts and I should wait until the 24th February. When that date passed I called again and was told that they would pu...

Ajd5 by Visitor
  • 385 Views
  • 1 replies
  • 0 Helpful

Account Linking Issues

Hello, I switched my number from Three to EE and got a separate 5G data sim as well. I'm having a problem linking the products on your website . I typed in the original phone number from Three that's working and I get the confirmation SMS code but th...

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Transfer from plusnet - EE website pages not working

I'm trying to transfer from my Plusnet Mobile account to one of the exclusive EE deals I'm apparently being offered I'm able to get a code and can see the deal options, but when I click to buy any of the deals I just get a screen with a loading symbo...

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skazzuk by Visitor
  • 659 Views
  • 3 replies
  • 1 Helpful

Unable to gift data in app or website

Both methods of accessing the account to gift data are giving error messages and it’s been like that all day! My son has run out of data and needs his phone! @EE Community Support Team 

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Me2andu by Explorer
  • 407 Views
  • 3 replies
  • 0 Helpful

Scam calls

01296925519 this number just called me claiming to be EE?? A little difficult to understand but asked for my email address. I didn't give this as it didn't feel right.Stay vigilant!