Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t link up my number to ee account

Gorgan
Investigator
Investigator

‎27-09-2024 09:23 AM

IMG_3329.png

 Hi all, 

i think i may have remove something from my EE account and now i can’t link back to see my bill and everything. I have monthly bill not pay as you go, but i have tried to top up £1 pound, because i have seen some post about this, and still not working..

i hve tried with different browsers, and the second number which i have it, still not working.. 

thank you in advance for help!

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎27-09-2024 12:08 PM

Hello @Gorgan ,

Welcome to the community,

If you are on a pay monthly contract, then you cannot add £1 top up, that is for pay as you go, that is why it is not working.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Gorgan
Investigator
Investigator
In response to Schockwave

‎27-09-2024 12:28 PM

It didn’t work before the top up, because i’ve seen a post regard the top up, i thought i should try.. i spoke with Khushi Madaan vis live chat, she/he said “see they have linked it back and it will take 24 hours to reflect in your EE
app as well so you will be able to access bills and please logout from EE app ”.. fingers crossed this will gonna work 

0 Helpful