Live chat

[Lauren2310]

How can I access live chat I have gone to the help and there is no message us option can't seem to find live chat anywhere on the app or online?

[Northerner]

Hi @Lauren2310 

Live chat is no longer available. It will return improved in the future. You can still use message or call EE via your app. 

[ortiz22]

Hi can you help me  please 

[Leanne_T]

Hi @ortiz22 

Welcome to the community.

Live chat is available for pay monthly customers. When it's available, it'll show a 'message us' option in the help section of the EE app.

Do you have a query we can help you with on the community? 

Leanne. 

[nour20]

I can get from call on my phone

[Leanne_T]

Hi @nour20 

Thanks for coming to the community 🙂

Can you make calls? 

Are you in the UK or abroad?

Can you receive and send texts? 

Leanne 🙂

[Dina123]

My sim don’t let me make calls

[Christopher_G]

Hi @Dina123 

Welcome to the community.

What happens when you try to make a call? Are your texts and data working OK?

Have you tried restarting your phone?

Chris

[Elegolah]

Hi 

[Suza3]

“Hello, I’m suza I recently applied for an iPhone contract but was told it couldn’t be processed due to my ID expiring on December 24. Can you explain why this is an issue and what steps I should take to proceed?”