Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I’m unable to pay a bill due to an error

Anastas1a
Visitor

‎24-08-2025 04:30 PM

I have been trying all day to pay an outstanding bill all day today and these past few days. I keep getting a reoccurring problem; where after I verify my number it does not take me to the next page where I can pay. It just takes me to a blank EE home page. And if I try again I get the message “An error occurred, please try again later. If this error continues to occur please contact us, with the following error code. Error Code: 00-9d0f252930806111df411096542aa697-7d8d4f5e0ec398f1-00”. I am abroad and my phone number has been suspended due to this unpaid bill, so I cannot call support and the online chat bot is unresponsive. I really need urgent help to sort this. I cannot find an email for support. I just want to pay this off asap.

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎24-08-2025 05:57 PM

Hello @Anastas1a ,

Welcome to the community,

Have you tried here:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Northerner
EE Community Star
EE Community Star

‎24-08-2025 08:31 PM

Hi @Anastas1a 

Loads of ways to pay your bill. Please read here: https://ee.co.uk/help/billing-payments/payment-methods/pay-your-mobile-or-broadband-bill

I suggest setting up a direct debit to ensure you're not late next time.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.