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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12238 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25776 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 543026 Views
  • 0 replies
  • 12 Helpful

Resolved! error in pay bill through E-E app and web

Hello, I can not pay my SIM card  bill through E_E web site and mobile app, It gives an error message that it is not possible to pay now, try again later even I have tried different days still the error message is exist. It seems there is a problem i...

Bill

Paid my bill and the app/web still show that my bill is due?I have checked my bank account to confirm the payment, what should I do?

Resolved! Gift data

I have been trying to gift data to my other phone number but it isn't showing on my ee app. I have had to buy some data but was wondering if anyone can help with gifting my data as I should have 160gb available and I would like to gift 40gb.

Resolved! Ee

When the app is gonna work. I need to transfer the data to my sisters 

1924 by Explorer
  • 361 Views
  • 3 replies
  • 0 Helpful