Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Is EE ever going to attempt to fix their website? Their app is only useful for seeing how much data you used, but nothing else since it pulls all data from the website and directs you there anyway. Website hasn't worked since at least Dec, the first ...
Hi, I negotiated a new sim only contract on the 2nd March over the phone via customer services. I called a few weeks later to say I had not received a confirmation of the new contract in writing. CS advised they were unable to see the new contract u...
Hi, can anyone from EE explain why I cannot access the help function (via app or website) when trying from Bolivia?Thank you
When I text 150 to check my plan i get a message that says you are currently not on a compatible plan is there anything I need to do
Is the ee app down
I made a My EE app account but cant use the app. I'm doing this off of a mobile device
I go a new phone in september samsung s22. I haven't been able to link my phone account with the app instead I have to go to the website to view my bill usage etc. Can anyone tell me how do I connect my phone account the app?
I recently re-joined EE after being with another provider for a couple of years and am unable to link my SIM to my account. My number is the same as it was when I was with EE previously and when I try to link it, the app/website states that it is alr...
The website seems to have gotten an update and it's unclear where the option is to log-in as the account holder, since otherwise there is no way to me to upgrade my phone plan. The 'manage profile' option merely just lets you add your phone number/em...
So I pay for my device and my ex's he's somehow locked my account so I can't see any billing etc and there's an apple device on my account. How do I get him off as he's clearly changed security as it says account locked from third party but im the on...
