Unable to connect to EE server in app

[meddowes]

For days now I have received the message below when trying to look at upgrade options on the app. I have also tried logging in via a browser and the page just remains blank.

I did chat with someone at EE who claimed to have done something and asked I delete and reinstall the app. He also assured me I’d be able to return to the chat.  I did this, it didn’t work and now the chat option in the help section has vanished!

[Christopher_G · Accepted solution]

Hi @meddowes 

Welcome to the community.

I'm sorry to hear that you're having problems upgrading online. I recommend giving our team a call on 150 so that they can look into why this is happening and run through your upgrade options with you. Alternatively, if you prefer, you could pop into your nearest EE Store for help.

Chris

[Lee19803]

Or just fix the app

[Maricela17]

hi,have you fixed your problem?

I have same issue and idk how to fix it 

Thanks 

[Linzi_H]

Hi @Maricela17 

Welcome to the Community.

I know it's not much fun seeing errors when you're trying to upgrade online. 

Are you having the same experience within the EE app and your main online account?
If you are, the best next step will be to contact us directly so we can help further. 

Thanks so much,

Linzi