Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I just typed a long message on what was presented as a forum field only to find you need to log on first - this is my first message and not a happy one - dumped 3 last November because of speed issues - asked around my location EE seemed popular - si...
I've had my BT landline on divert to my EE mobile for years without any issues, occasionally taking the divert off and then putting it back without any problems. For some reason, this time, the divert just isn't working properly. The call diverts o...
I've had ee broadband installed and was told if there's already a line installed I won't be charged for installing a new one. They have used the line that was already there but still charged me for fitting a new line.
HelloI wish to keep my landline but would also like to try EE's 4G broadband which I know from our phones is *very* fast in our area, unlike that of Three. Is there any way to have both from EE at the same time (4G router and conventional landline f...
My Sky broadband went live on 18/2, but my EE broadband plan is still Active on My EE Home Broadband platform. Is it an error on system? or should I do anything to deactivate the EE broadband plan?And where should I return the EE broadband router?Tha...
Hello. Sorry for jumping on your post here but I don't know what else to do and you seem to have answers. I am trying to set up my standing order for broadband account but no where can I find EE banking details? I don't know where else to look as bee...
New fibre optic and new router Friday. Failed within 24 hours. Cable connection confirmed fine by Open Reach. I have failed totally to contact EE. Been a customer for over ten years but Bot does not recognise my phone number. Utterly impossible to r...
I have tried last night and this morning. No internet
Can I install additional antimalware/bad content/anti-porn software on my EE router (it's the brand new one)or can anybody recommend another way (e.g. an additional piece of hardware) to secure my kids from bad content, iPads, mobile phones already d...
HiI’m another one using their own Router. (Sorry )I have a 900Mb/s Full Max installation and have an Asus ET12 Router Installed. It’s setup for PPPoE.I have been limited to download speeds of c.400Mb/s and, until recently, assumed there was a problem...
