Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am struggling to find my account number and did not receive my confirmation email. How do I go about finding it. Thanks.
I have EE's Full Fibre package and hadn't had any problems in about 10 months of service. However, for the last 24 hours (maybe longer) I am experiencing extremely slow speeds to certain sites. For example, loading a discord channel may take 4 minute...
It may be there for mobiles, but it certainly isn't there for broadband.
Hello! Just looking for some advice here, not sure if I’m wasting my money on a little white box to sit in the corner of my house to sit on the amber light every time I try and use my laptop for emails. I have been a home broadband customer with EE s...
Hi there,the day I applied for installation of my EE broadband which was my mistake so the same day o called back and withdrew my application as they’ve also charged me for £20 as a deposit amount which was meant to be refunded anyway and now it’s be...
Hi I'm not happy my bill has been paid and today I just get cut off my interest what the hell out I back on now this I'd disgusting and ridiculous that you have done this
Hi, our rabbit decided to chew through the power cable to the WiFi router and after visiting many stores including an ee store I'm unable to find a replacement. Does anyone know where I could try next?
I used to have an @freesrve.co.uk email account. My wife's account was also registered and she needs her old email address. How can I find that, please?
tried to call you but your phone number is wrong
