11-11-2023 11:54 PM
Hi I was told an engineer would need to come to my address as I had no active phone line but when the engineer came he said he didn't have to come as he knew the address as he'd put this live not few months before for the old Tennant who sadly died before I moved in I was told there is a 50 pound charge and have looked at my bill and there is the charge am I liable to pay this as the engineer wasn't even required and was only sent because ee said it was necessary and it clearly wasn't so I'm a little reluctant to pay that charge as you mite imagine is there a way of making this charge dissappear
12-11-2023 08:18 AM
@Kyle2287 You could try calling customer services and asking. Don’t forget you did agree to this charge before you knew that an engineer wasn’t required.
12-11-2023 02:50 PM
@Kyle2287 Although the engineer did you visit your property, depending on the previous ISP and the services provided, there may have been work required elsewhere.
12-11-2023 07:56 PM
The best way to try to get a reduction on this would be to ring EE direct and try to resolve with them - I’d imagine it depends on whom picks the phone up !
most people on this forum are customers like yourself - so billing needs to be discussed direct with EE.
12-11-2023 09:26 PM - edited 12-11-2023 09:27 PM
As you have no active phone line, even tho' there may have been a few months ago for the previous tenant but had since been deactivated, you are liable to pay:
• New line engineer visit - this may be required if your property does not have a BT compatible line already in place (a BT compatible phone line is required to join EE Broadband or Fibre Broadband) £50.00
12-11-2023 11:19 PM
13-11-2023 01:35 PM
@Kyle2287 how do you know it was not needed - did you try to see if the socket was working before you went live?
Why do you think your service would magically work without an engineer making the connection at the exchange and/or cabinet?