Broadband & Landline

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EE Hub firmware versions

We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes.   Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...

James_B by EE Community Manager
  • 2656 Views
  • 0 replies
  • 7 Helpful

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...

Chrissy_G by EE Knowledge Specialist
  • 4835 Views
  • 25 replies
  • 19 Helpful

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 8302 Views
  • 42 replies
  • 28 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 48577 Views
  • 2 replies
  • 11 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 95122 Views
  • 11 replies
  • 12 Helpful

Home Internet

I was supposed to be moving house but unfortunately it's not ready yet and my Internet connection has already been turned off while am still in the old property can I get reconnected until I leave? 

Tommyie by Visitor
  • 475 Views
  • 1 replies
  • 0 Helpful

Changeover bt to tnt

ever since bt changed to tnt sport channels have not run properly keeps stopping then reloads then restarts **bleep**

tvrtone by Investigator
  • 467 Views
  • 1 replies
  • 0 Helpful

Account closure complaint

Hi, I cancelled my EE broadband in March and was told my account would be closed and a final bill issued.It is now nearly September and I still haven't received this or the refund I am owed.I keep receiving bills and demands for payment (including a ...

Broadband was meant to go live today?

Hello all,have been waiting all day for the broadband to go live. Called EE to which they said they’re waiting for the engineer to sort the line. But was told they finish around 6pm?flashing yellow light on the hub, haven’t received any email or text...

Networking

Hello, my name is Jhulismara [Mod edit: Please do not share personal details such as your full name as your posts are visible to the public. Thanks!]

Jhulis95 by Visitor
  • 453 Views
  • 2 replies
  • 2 Helpful