Home Security

[banned]

I've ordered a home security pack from EE. When I click on the book installation button on my confirmation email, it doesn't allow me to go any further? Has anyone else had this and how did they solve it?

Thanks.

[Katie_B]

Hi @banned. 

Welcome to the community. 

Are you seeing an error message?

Katie

[banned]

Hi Katie,

The above is the error message but I’ve had this since yesterday morning.

thanks,

 

[Katie_B]

Thanks for getting back to me @banned. 

Are you able to try another device?

Katie

[banned]

Hi Katie,

I’ve tried my tablet and also my laptop with the same results. 

[Katie_B]

Thanks for trying @banned. 

I'd recommend getting in touch with our customer care team so they can take a further look into this. 

Katie