Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 2399 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47246 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 92264 Views
  • 11 replies
  • 12 Helpful

SMART HUB ISSUE

we changed our broadband supplier to EE because SKY prices was going up more and more each month so we decided it was time to find a better deal.I contacted EE because i have never had an issue with our mobiles and was very happy as a mobile customer...

TG247 by Explorer
  • 1241 Views
  • 4 replies
  • 0 Helpful

EE broadband drops out

I've been having an issue with my broadband dropping out ever so often the light on the hub changes to an orange colour however the hub rights itself after a while but these drop outs are a little frustrating as I have a ring doorbell and have to rec...

EE Router

Hello,I recently upgraded my fibre broadband to the fibre broadband plus, and as part of the process I was asked if i wanted a new router. When I asked if I needed one I was told the old one was compatible.... but to me that sounded as though there w...

ChrisD2 by Visitor
  • 405 Views
  • 2 replies
  • 0 Helpful

Terrible service

Internet has been slow since installation, no one picks up, no one responds to requests for assistance, no text arrives from automated system (other than a customer service survey). Really, truly awful service. Has anyone managed to get through to a ...

GlosSon by Visitor
  • 415 Views
  • 2 replies
  • 0 Helpful

No broad band connection

Hi, iam living in xxx xxxxxxxxxx xxxxxx , xxx xxx and there has been no internet at my place since last Thursday kindly to support in fixing the issue [Mod edit: Please do not post personal information on the public board. Thanks!]

Lina8 by Visitor
  • 444 Views
  • 3 replies
  • 0 Helpful