Very disappointed

ZR26
Visitor

‎18-11-2023 11:13 PM

Can you please merge the broadband link offer you texted me today. I have tried countless times. I am meant to be receiving free unlimited data after it expires on 20th November. But the link does not work sent to me today from my buying new broadband yesterday. I have been trying the link since this morning and phoned you about 6 times and tried the link about 20 times. Seriously disappointed!! Here is the link and what is the account number for broadband? 

http://ee.co.uk/exp/migrate/link-your-products

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎18-11-2023 11:38 PM - edited ‎18-11-2023 11:40 PM

@ZR26 : That link works for me.

You should've received your BB account number in your Welcome email. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star

‎19-11-2023 06:22 AM

@ZR26   The link works for me also.   Try clearing your device history and cookies then try again.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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