Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My broadband speed is down to 10mbps or less. It normally runs at about 56mbps.I can't find anything on the forums to suggest a problem.
Got new EE broadband with landline (don't know if it's EE or BT for the landline) but it's not working. I have set the broadband up which is fine, phew, glad something works! House phone isn't working, don't know what to do can anyone suggest anythi...
Please canyou show me my bill as need to seethe calls
So i have a Velop WHW03 3 node mesh system, i know its old, but it has always been sufficient. I now have EE fixed line Broadband with the EE Smart Router. The Velop is showing in WiFi and Ee home app but is not connecting to the Internet when plugge...
Hi I am switching home broadband to a new provider, they are coming to fit a new phone line in 10 days is there anything I need to do in regards to telling EE? Thanks
Broadband went down today, less than two weeks after full fibre being fitted, no issues throughout Xmas and then first day back working from home and service goes down completely! Whole house is connected to Wi-Fi, heating, sky glass, so no TV or hot...
Hi allI’m trying to connect aria scales to new EE WiFi, they are intermittently connecting and when they do it says my connection is not private so cannot complete set up. I think this may be due to broadband width? How go I change to allow set up of...
My Router is in Office Outbuilding remote from my house (Around 10 metres,)I want to maximise WI FI signal to Smart TV in house.Tv is on separate Circuit and Breaker to Router and cable not an option .I have a TP extender but weak signal.Can I just...
I’ve been away so just home and paid my outstanding bill which was only a month and a bit , they said everything looks fine there end but I’ve no broadband any suggestions?
I made an order for EE Broadband and TV. The order cannot be seen on my account, and when I search outside of my account using the AGT number, I can see the VOL order is now closed /cancelled and replaced with a new VOL order. When I click on that or...
