Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have had exactly the same issues. After one month from phoning to transfer Broadband, TV and Landline from BT no EE order number relating to the change has been given, and I cannot see any info about the new Broadband and TV subscriptions (and ther...
Recently swapped from BT hub to EE hub. Everything connected expect one PC. Tried everything, The line has been checked out, PC checked out and finally EE engineer came to the house and check hub and PC . Never come across it before. PC recognises th...
I have updated my BT contract and was told I must now move to EE. My new equipment arrived and was duly installed. Initially it seemed okay and worked, with a few devices connecting to the new router. Then suddenly everything reverted back to the BT ...
That's not the case for my broadband plan. It only states the length of it. No start or end date. Please advise. Thx
Hi so the rpi increase happens each year on 31st of March. I've seen in the past that if you start a new contract on it after 1st march then you miss this year's rpi increase.Is this still the case?Does it also include broadband?What other increases ...
We have just moved home, and have been sent a mini hub halo from EE to help with WiFi, as we have barely any signal where we are. They said on the phone our WiFi box( mini hub) would help us out until we get broadband. The hub turns on, but won’t fin...
HII have just switched from BT to EE, my broadband and my mobile. My mobile account is on my EE appbut I am unable to link my Broadband account.
HiAt least 3 or 4 times per week broadband drops out for 1 to 5 minutes. Usually between 9pm and 10pm. Can be at other times. Never every day, not exactly the same time. Any thoughts on why this happens, what to do, or similar experiences? Thank you...
Hi,I started a broadband account with EE about 3 months ago and am unable to link the broadband account to my app. I have spoken to EE about 5 times about this as they try to fix it but nothing seems to work. I am therefore stuck with either paying £...
My Wi-Fi control is not working.It was the main reason I got this package. I can’t turn off my child’s Wi-Fi
