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Mini hub halo

emmalouisex11
Explorer

‎31-01-2024 08:00 PM

We have just moved home, and have been sent a mini hub halo from EE to help with WiFi, as we have barely any signal where we are. They said on the phone our WiFi box( mini hub) would help us out until we get broadband. The hub turns on, but won’t find any signal. What do I do?

0 Helpful
3 REPLIES 3
Neil-O
Former EE Employee

‎31-01-2024 08:23 PM

@emmalouisex11 have you tried moving the mini hub near a window? Unfortunately, if you don't get an EE mobile signal in your home it may not be suitable.

Neil

0 Helpful
emmalouisex11
Explorer
In response to Neil-O

‎31-01-2024 08:25 PM

Hi, yes I have done. My partners work phone is with EE, and he gets 3 bars of signal in our kitchen near the back door, I’ve put the hub here and it’s not picked up anything 

0 Helpful
Neil-O
Former EE Employee
In response to emmalouisex11

‎31-01-2024 08:43 PM

@emmalouisex11 I'm sorry about that, if it arrived today give it until midnight to activate. If it's still not working by the morning get in touch here and we'll be happy to help.

Thanks

Neil

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