IPC6023 after renewal

[ScottG69]

I have just renewed my TVsubscription with EE, but even though I have spoke to support a few times they are struggling to get one of my two multiroom boxes working.This all worked perfectly for two years previously. But now I continually get an IPC6023 error on one of the additional TV boxes. Last contact I was told explicitly that when I get a replacement mini box it would work. Box arrived today, but still no better. Can anyone suggest a fix?

[DarrenDev · Accepted solution]

Did you post from your home broadband connection @ScottG69 ? Or from someone else's?

The broadband you're on doesn't have TV, and the broadband you should be on shows that it's not using an EE provided router.

Please email me at [email protected] so that I can get more details, as something doesn't seem right.