Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 2714 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47352 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 92521 Views
  • 11 replies
  • 12 Helpful

Resolved! Nowy contract

Mam unowne na internet szerokopasmowy, czy moge dobrac do tej umowy nowy telefon z numerem?

Resolved! Two Accounts

Hi.Just opened 2 EE acounts for 2 different locations. At present I'm receiving texts about setup which have no indication of which location they refer to. In adition 'My EE' only contains reference to one of the accounts, but doesn't state which. Do...

No internet

I’ve had no internet for two hours I’ve tried resetting but it is flashing red for the Broadband 

Becca55 by Explorer
  • 465 Views
  • 4 replies
  • 3 Helpful

Downgrading service to just broadband

I recently had broadband with landline installed and my apartment complex has a separate system for telephones. So I don’t need a landline connection on the same line as the broadband. Can I downgrade?

LilianL by Visitor
  • 399 Views
  • 1 replies
  • 1 Helpful

Re: TV Internet connection

Hi folksCompletely new to this forum, but hoping someone might be able to assist and I can't find a 'contact us' facility to ask the company.I have broadband, the wifi from which is, although not quite as promised, absolutely fine for my needs on lap...

S2y by Contributor
  • 907 Views
  • 11 replies
  • 3 Helpful

Lower than minimum Speeds Full Fibre Max Gigabit

“Upgraded” to full fibre max gigbait a few months ago from the standard fibre broadband with EE.Broadband speeds well below the minimum claimed 400mbps. The highest speed I’ve seen since the contract began was around 250mbps no way near 400mbps let a...

louis99 by Investigator
  • 527 Views
  • 4 replies
  • 1 Helpful