Unable to setup Smart Router in EE Home

[ethan605]

Hi, my EE broadband was activated earlier today. I plugged it to the power source and optical box and was immediately connected to internet. I can also access 192.168.1.254 for admin panel.

However, when I tried to setup with EE Home mobile app (both iOS and Android), the same error message always pops up:

It wasn't possible to connect to the network. Please try again.

 

I tried several times at different moments, nothing works.

What did I miss here?

[XRaySpeX · Accepted solution]

Is there anything in particular you need to do with the EE Home app? The majority of facilities can be done on the router itself. The app is just 1 more thing that can go wrong as you've seen & as EE has demonstrated with its MyEE app.

[ethan605]

---

@XRaySpeX wrote:

Is there anything in particular you need to do with the EE Home app? The majority of facilities can be done on the router itself. 

---

I was wondering if EE Home offered the same level of convenience as other providers (I have been with Virgin Media, Community Fibre & Vodafone and their broadband management apps are all good).

---

@XRaySpeX wrote:

The app is just 1 more thing that can go wrong as you've seen & as EE has demonstrated with its MyEE app.

---

Thank you for being straight on-the-point. It's time to uninstall EE Home. Thank you!

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

The only thing you might need the EE Home app for is Access Control which can't be done on the router itself..

[AlanChan]

I need to control my kids online time. Could I do it without the EE home app?

[Moonmelon]

i have same problem, i was trying to access the speedtest.  i get message you are not linked to account also, although i can see FTTP and mobile accounts all together in EE app  

[XRaySpeX]

@Moonmelon : The EE Home app is not the same as the MyEE app. The former was for the EE Smart Router only; the latter is intended for the New EE Full Fibre BB with the EE Smart Hub Plus.

[Moonmelon]

Re different apps. That makes sense.  Have deleted home app

however when trying the MyEe app to control WiFi or test speed ( which is my main concern and reason I found this all out) I get this message and have done over a couple of app updates