Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I am a new customer to EE and looking at my plan I think I have chosen the wrong plan for my self as i am the only one who uses the broadband and i do not do any gaming at all etc.Michael
I’ve been an EE customer for 10 years plus and have always used the same email address. My current contract for home broadband is due to end next month so, last week, I contacted EE and agreed to switch to new EE. Then, nothing until I got a letter a...
I'm having the same issues, had 2 engineer s out can't find anything wrong but ee have said my speeds are slow, I have just got off the phone with ee and have admitted there is a known problem with the smart hub 2 and are apparently trying to fix it....
Does anyone know what the security implications are of NOT plugging the hybrid Connect directly into the Smart Hub Plus?We dont have a great mobile signal in our house so I have been experimenting with various locations for the Hybrid Connect device....
Hi How do I cancelled my subscription for broadband and telephone whilst being abroad outside the Eu?Case ref- 006461574
Hi I’m wanting to join EE for internet and wondering how I’d set that up?
GreetingsI recently joined through BT in October when there was an offer of £110 Rewards card when signed up to BB. I went live a couple of weeks ago now so I was wondering when I could expect to receive the card? Xmas is coming and I'm skint!!! lolK...
Just switched to ee, as BT were messing me around with Internet connection. Engineer said 1 thing customer service contradicted him.Switched to EE but still problematic connection, I put in a complaint and was told within 2 hours my complaint was clo...
Does EE have a buy out scheme like BT’s buy out? If so is there a form or email and how much is it up to? Plus does it only count for the broadband or is it TV aswell they buy out?
