Post here to ask/answer questions around home broadband and landline
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now in the early stages of rolling out a fi...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi will sky glass run on EE broadband
How do I report an intermittent fault on our broadband without calling the Customer Service line?I am hard of hearing so struggle to use the phone for this sort of thing! Presumably there is another option for those of us like this?
HiMy broadband keeps dropping, its fairly frequent at random times in the day. For example looking at the logs I can find 46 instances of 'DSL Link Down' over the last 3 days.I've tried moving my router, changing the micro filter and plugging directl...
Probably the worst internet ever….. Not even allowed to watch ITV X. wait for the have you turned the internet off/reset it etc etc.
Hi all,Does anyone have any updates or knowledge on the new EETV service, what it will look like and what it will offer compared to the likes of BTTV and Sky Stream?Thanks.
Hi, l dont have broadband this evening. Tried resetting the router 3 times
Hi my broadband bill is over £41, I have been off work and I am currently on SSP. I need this bill reduced became I am unable to pay so much until December. I have reported my circumstances to Step up debit call line. My reference number is 4443088. ...
Good afternoon,I have decided to leave EE and go to another provider. It says I do not need to contact existing provider (EE) as all this is done by the new company. however, a few days has passed since I was given my go live date but not had any ema...
Hello, I want to change broadband, I just want to be sure how to proceed correctly, because when I access the option to change the plan, it tells me that I am a new customer, while I already have a plan that I am currently using what is the correct...
How can i get into my external router device when I’ve forgotten my password?
