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2 weeks with no router.

Neil_Smithers
Visitor

‎29-01-2024 07:33 AM

I placed an order for full fibre broadband and mobile phone on the 14th January. I was assured it would all be here before sky cut off and the 29th (today)... and it hasn't arrived, royal mail have no record of it either. I currently work from home and rely on a connection. This really isn't good enough. EE were quick to get the first part bill in too.

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1 REPLY 1
Northerner
Grand Master
Grand Master

‎29-01-2024 08:16 AM

Hi @Neil_Smithers 

You shouldn't have cancelled until you received a go live date or had your service installed. 

You'll need to speak to EE CS on 150 about this issue as there is no account access on these forums.

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
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