Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
hi, I just ordered fibre broadband. Will EE install this for me?It says 'free set up' but I'm confused weather that includes installation?
I have recently joined EE Broadband after leaving previous supplier after a dismal speed received after moving home. I live in a rural area that does not yet offer FTTP however joined EE following a far greater offer on a minimum download speed guara...
When will EE switch to VoIP and switch off my analogue landline? Will my existing cordless phone work with VoIP?
Our Internet connection keeps going down
Replacing window and telephone line is attached to the old window. Who is responsible for taking down the line to enable the replacement window to be installed. Thanks
Hi its Sarah ***** a customer from you I'm getting sick and tired off my box going offline all the time when it's always bout a week away from being payed it's getting ridiculous if it carrys on doing this then I'll won't be paying you guys I'll b...
unusually, the broadband connection is on and off, flashing amber and then eventually red. I phoned EE who did tests and said it kept "dropping off" and said an engineer was needed. The landline is okay so why would I need an engineer? What wou...
im abit confused with the LOGIN info i want to use my own router i found my broadband username its the password info im getting abit confused with i need help and i want to know I'm upgrading to gfast on the 11th of august i know you will get a gfast...
