Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi. I missed the engineer who was meant to come to install my broadband. How do I rebook an appointment?
Hello there,I wonder if anyone can help me.I have just had Full Fibre Broadband gigabit installed at my home in London and I have the Digital Voice Service as part of my contract.The problem is the the broadband is working well but the Digital Voice ...
i am so fed up with EE and their uncaring attitude. I recently received a letter stating if I don't contact them within days, EE will definitely disconnect!! I have done nothing but contact EE with letters, emails, phone.. agreement can't be sorted...
I've recently moved from BT to EE (900mbps). I've noticed when looking at the settings on the new hub, it is still using the username "[email protected]". Is this correct, I assumed that EE would have a different username than the BT one?I'm ...
Need to speak to an adviser
Set up smart hub plus and downloaded we app the app told me it need to download/update some software and could take 20 mins to 1hr fair enough the progress bar eventually got all the way to the end after a 1hr and then said it failed to update/down...
I have been with EE since the early days of the internet when the connection was by dial up! Over the past few weeks I have noticed my connection really slowing down. Have just called EE to be advised I’m still on a very old plan and my internet sp...
Can someone ring me about my bill
Does anyone know whether the most recently announced tv box pro will be capable later of supporting Freely (via software update only) once Freely launches next year?
Hi. Switched everything over from BT. This has NOT been a smooth process unfortunately. Still 2 entirely separate companies as far as I can tell which has made this all a huge hassle. Current problem is I still have an active BT account due to the fa...
