Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 1766 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47068 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91814 Views
  • 11 replies
  • 12 Helpful

landline

70+ year old friend of mine went into EE Angel Islington to get a new mobile phone and was signed up to a package she really didn't understand.  Went back to get a better explanation including why her landline had disappeared.  Rather pushy salesman ...

jules7316 by Contributor
  • 480 Views
  • 3 replies
  • 0 Helpful

Constant reset

I am constantly having to reset my router. I am doing it around 3 and 4 times a day. I will be watching or listening to something and it just randomly cuts out and won’t work again until I switch it off and reset it. It is extremely annoying. Does an...

RossM207 by Visitor
  • 889 Views
  • 2 replies
  • 2 Helpful

Resolved! Wifi

I'm thinking about buying a home security camera. Reading the quick view it says, wifi option works with 2.4 GHz only. Would my EE wifi be compatible?

db66zsvv by Explorer
  • 499 Views
  • 3 replies
  • 0 Helpful

Broadband

My broadband hasn't worked properly since upgrading it keeps disconnecting and then won't reconnect. Could this be a faulty modem as its only happened since upgrading. Thanks  

Kp942 by Visitor
  • 327 Views
  • 1 replies
  • 0 Helpful

Xbox game pass - text message not received

Hi there! Recently upgraded our fibre to the 500 package which included 6 months of game pass ultimate. Looking at the other threads, this is messaged to the mobile number associated with your broadband yet I've still yet to receive this 3 months int...

JoshH001 by Investigator
  • 547 Views
  • 3 replies
  • 0 Helpful