Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,Hoping someone can offer advice. I would like to find out how old my EE Router is. It looks like a EE Smart Hub (just looking at images online).I have looked at my EE Account and I cannot find anywhere that tells you exactly what router you w...
hi, will the new digital phone service be able to run via ethernet cables with wifi switched off?
I have been an EE broadband subscriber for 2 years, for 6 months I have a TV phone and an EE card, until now I have no billing account or anything, if I miss a payment, that means I don't have money in the account and then I want to pay, I can't beca...
Hello guys.broadband was activated today but I’m just getting a flashing aqua ? Only just managed to plug it in tonight, is it updating its firmware or is this normal?
I was supposed to be moving house but unfortunately it's not ready yet and my Internet connection has already been turned off while am still in the old property can I get reconnected until I leave?
ever since bt changed to tnt sport channels have not run properly keeps stopping then reloads then restarts **bleep**
Hi, I cancelled my EE broadband in March and was told my account would be closed and a final bill issued.It is now nearly September and I still haven't received this or the refund I am owed.I keep receiving bills and demands for payment (including a ...
I live in a block of flats and I can see from my app "WiFi Analyzer" that all 2.4G channels are very crowded except for channel 13. I can also see that on 5G, all channels upto and including channel 50 are very crowded too.I manually set the 2.4G cha...
