Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've just ordered full fibre with Smart Wi-Fi Plus and Wi-Fi Enhancer. Please reassure me that these two extras can be used in conjunction wuth each other and that it won't be a waste of time getting both extras?Will they need to do any drilling upst...
I recently changed to the “new” ee broadband while keeping my old mobile in the sign up process I had to give a new email address which I was told would be altered later now I have to log into ee broadband with one address then log out and log in to ...
Can you please tell me when my broadband contract is due for renewal
Long-time EE mobile customers with 3 SIM accounts but we were on BT Fibre and under contract with them until last month.EE have been trying to sell us broadband for some time now but were unable to actually make it happen until the BT contract ended,...
The question is , i ordered EE full home broadband which has been active since the 14th of october and part of the deal was 12mths xbox ultimate game pass , how do i go about claiming as i have not received anything in the post , email or a txt than...
I have just upgraded my WiFi to the Fibre 50. I have got the Smart Hub Plus. I have tried both on the EE app and the EE home to view my controls and neither are working. Both are coming up with errors.
I was with BT wifi and got changed over to EE. I got kicked out of both my computer and printer and was finally able to connect my computer back to EE however my printer wont connect to EE wifi. Can anyone help please. Its a HP Envy 5020 and I have b...
I just started my contract with EE less than a month ago. Unfortunately, between that time, I have had to move out of my flat due to the fact that repairs are being carried out that prevent me from living there. However, two other tenants are still t...
Received EE smart hub plus yesterday, followed instructions - connected to socket, connected to power, lights turn green & then aqua (awful choice as there’s very little difference and really doesn’t help colour blind customers).I then use my iPhone ...
