xbox ultimate game pass with home broadband

[Tim_sh]

The question is , i ordered EE full home broadband which has been active since the 14th of october  and part of the deal was 12mths xbox ultimate game pass , how do i go about claiming as i have not received anything in the post , email or a txt 

thank you 

[XRaySpeX]

Do you have an EE contract mobile or SIM? You only get that pass if you have.

[Tim_sh]

Yes , i have a couple of sim contracts with EE , when i look in the EE app there is nothing to show explain how to obtain the 12month pass 

[jgregory87]

I am experiencing the same issue, I ordered the broadband with included Game Pass in early October, have called to follow up and get told its a processing issue, and to call back in a week to check the status.

[Leanne_T]

Hi @jgregory87

Thanks for coming to the community. 

Could you try this Xbox game pass link to see if you can redeem it, please?

Leanne.

[jgregory87]

Hi @Leanne_T 

have tried that and get the attached screenshot message;

Thanks for the suggestion though.

[Christopher_G]

Thanks @jgregory87

When did you last speak to our customer service team?

Chris

[jgregory87]

I have spoke to a representative today, but my broadband order was placed over 2 months ago, and install was over 6 weeks ago now. 

[Christopher_G]

OK, thanks @jgregory87

I've sent you a private message to get some information from you.

Chris

[Ceejayhallam12]

Hi I’m having the same issue I tried the link but it says nothing is available