I have had exactly the same issues. After one month from phoning to transfer Broadband, TV and Landline from BT no EE order number relating to the change has been given, and I cannot see any info about the new Broadband and TV subscriptions (and therefore have no control over services either). Nor can we properly link our Broadband and mobile accounts, and when I tried our mobile accounts were quadrupled in price and I received a notice that a cancellation fee of around 1500 pounds would be taken from my account in February for cancelling prior services.
I phoned close on two weeks ago, someone seemd to understand and said matters would be resolved on that day and I should receive emails accordingly. Since then nothing has happened.
This is utterly unaaceptable, indeed disgusting and dismissive service.
