Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45895 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89340 Views
  • 11 replies
  • 12 Helpful

No internet connection

Hi, My internet connection keeps dropping randomly throughout the day. The smart hub says it’s connected, aqua solid light etc but not actually able to use on any devices as it says “no internet connection”When I reboot the router it starts working a...

Alicephil by Contributor
  • 515 Views
  • 4 replies
  • 1 Helpful

Frequent disconnects

Hi,I have been experiencing frequent disconnects on my broadband line for several months now.I have had two engineers visit and both have assured me that the line is fine.I have called customer support numerous times and they have detected a fault on...

Resolved! Nowy contract

Mam unowne na internet szerokopasmowy, czy moge dobrac do tej umowy nowy telefon z numerem?

Resolved! Two Accounts

Hi.Just opened 2 EE acounts for 2 different locations. At present I'm receiving texts about setup which have no indication of which location they refer to. In adition 'My EE' only contains reference to one of the accounts, but doesn't state which. Do...

No internet

I’ve had no internet for two hours I’ve tried resetting but it is flashing red for the Broadband 

Becca55 by Explorer
  • 392 Views
  • 4 replies
  • 3 Helpful

Downgrading service to just broadband

I recently had broadband with landline installed and my apartment complex has a separate system for telephones. So I don’t need a landline connection on the same line as the broadband. Can I downgrade?

LilianL by Visitor
  • 359 Views
  • 1 replies
  • 1 Helpful