Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
All of a sudden the router page styling is messed up, was this caused by an external update to the routers, was an update rolled out overnight?
HiI don't know if anyone can give me any advice but I had a power cut and my wifi to my phone stopped working. I have rebooted my router, restarted my phone and still no joy. Problem is that I live in an area where I can't get a mobile signal. I h...
I can't setup My Smart Wifi plus AP as it asks me to use the app when try to use the app it does not link to the right email and tells me "We can't load this information" it takes me back when the AP as been sat on my table since 23rd Dec 2023 and no...
I have been in contact with EE for several weeks stating I have no Voicemail on my home phone, If I dial 1571 I recieve the message " you dont currently have voicemail etc.I have recieved many emails from EE stating that they are looking into the pr...
I have free unlimited uk calls from landline addon. But are 0844 numbers included.
Well I am 77 and can do without all this. Was moved to EE for all when I tried to renew my mobile phones. No mention of the fact I loose Virus Protection on all my devices and Discovery+ and BT Cloud.The change over is a nightmare and am just starti...
Had my broadband about 4 months now apparently superfast broadband 1000gbLiterally wish I stayed with just bt as my 65mb Internet downloaded 10x quicker I'm trying to download a game witch should take maximum 20 minutes the timer is now at 8hours and...
I have joined EE but cannot create EE ID. I tried to log in with my account number in the email but said not found.
I just got EE broadband last week. My wifi controls are not working. What do i need to do?
