Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Last week my WiFi extender pro stop working , flashing orange.so tried to pair it , no luck did a reset no luck . Hooked it up thru Ethernet cable directly to the router , nice solid blue light but shows as offline in the app tried a differnt Etherne...
Has anyone managed to document this manual. Attempts to get one from EE has been a waste of time. The blogs are full of complaints, yet the stock answer is that Im the first to ask. EE are equally vague about wireless importance.I looks like I would ...
I called EE yesterday because my broadband had been intermittent and then the light on my hub went orange. We ran through loads of tests and then finally my guide tells me oh there is a known outage in your area. She explained it will take 24 to 48 ...
I was moved to EE from Plusnet on 23/04/26. If I use my pc to log in to my EE account to find the details of my latest bill, I can see the overall bill (I have a phone landline and broadband) and a link "View Your Bill". If I click on that link my pc...
I recently upgraded my package to a much higher speed connection, and everything was going fine for the first while, but the past 3 nights in a row the connection has randomly dropped at some time during the night. Now while this might not be a big d...
Hi, just about to switch to full fibre as current part fibre bill too high. My concern is whether I'm likely to have to run an ethernet cable half way round the house to enjoy all smart TV features. Have to do this at present but the router is near t...
Hi, I have been having continual issues with my broadband since I joined EE 12 months ago. All issues have been documented but we are still experiencing problems. We have 12 months left on our broadband and TV package. What legal recourse do we have ...
Hi, I used a comparison site to find a better broadband deal than what my current provider offers. However, I was unable to complete the order online, so I called EE, who apparently no longer recognises the deal. Although they offered to sign me up,...
We've had EE Broadband & Landline for less than a month. Today we were cut off during a phonecall - dead silent. On checking the DV Adapter for the phone was off - no lights, no nothing. I tried the standard mains switch off -wait a minute - mains sw...
