Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 432 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46703 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91049 Views
  • 11 replies
  • 12 Helpful

No broadband.

I’m from colchester and have not had any broadband all weekend. I have phoned 150 and told they know about it and are fixing it. I honestly dont think anyone is fixing anything until monday comes. Not happy with the service. 

Resolved! 1.6gb fibre keeps losing connections

Example shown.Wireless and Ethernet effected, doesn't happen all day long, but enough to notice it when gaming or streaming.Lights never change on the hub , and reconnects just as quick but seriously annoying, I don't think iv met anyone on here who ...

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j33tco by Contributor
  • 139 Views
  • 6 replies
  • 1 Helpful

Resolved! Smart hub

I don't understand, please explain. Why should I return smart hub,  if you just sent it?

valdisz by Established Contributor
  • 241 Views
  • 9 replies
  • 3 Helpful

Router not working with HomePods

Hi,Since switching to EE I have had problems with my smart home. I am using HomePods and when initially setting them up with the EE router I get the following error "HomePod features like AirPlay and Personal Requests may not work on "EE-XXXXX" becau...

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Resolved! Leaving ee

Good morning. Is there a way of leaving over chat rather than phoning up?

BKS0909 by Visitor
  • 63 Views
  • 2 replies
  • 1 Helpful

Smart Hub 7 Plus Port Forwarding Issue

Hi All,Another Issue with the Hub 7 Plus, probably on others too.When i create a Port forwarding rule, it always comes up with an error and doesn't save or eventually when it does save, it has created duplicate rules. Try to remove one and it removes...

jsviper77 by Investigator
  • 76 Views
  • 5 replies
  • 1 Helpful

Resolved! 4G hub

Hi, I was sent a 4G Hub as an interim measure until my full broadband was set up, as this is now set up and working do I now need to return the 4G mini hub?