Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am an old Plusnet customer who has just be changed over ( not from choice ) im trying to set up my new hub and am unable to as the network is down. Im sorry to sound so negative but I really hope that this is not foreshadowing the standard of servi...
Has anyone had a issue with renewing their EE package. My contract ended on Friday 18.9.26. I have been trying to renew the contract for a week without no success. I have tried on several occasions speaking to different guides went through all the pr...
Just posting this for info.I have a wifi 6 extender upstairs with wifi 6 router downstairs. My speed to the house is 900. If I connect via wifi to the extender I get about 450, but if I connect a device to the extender using an ethernet cable I get ...
My Samsung smart tv won’t connect to my ee wifi smart router, the wifi works fine on the phone, when I try to connect it to the wifi the tv can’t find a network, I have tried to do it manually and that won’t work,I have also reset the tv network sett...
I am a new EE customer, BB works but the Smart Hybrid Connect is paired to the route but the three bars are flashing red. I have moved around the house and it is in the best possible position for 4g.
I wish to post some feedback about a great service, but am not sure where to post it. (is it here?). I want the person i question recognised for their hard work.
I was on a Plusnet Broadband + Landline contract until June 2026 when I received notice that Plusnet were terminating their landline service and I had to move elsewhere if I wanted to keep the service. But they obviously recommended EE Broadband + D...
I have an extension hub in the lounge. It is flashing continuously and I cant reset it. My Wifi is very poor due to this, can anyone suggest a fix? I have tried turning on and off and resetting.
My iPad sim has been cancelled from my account it’s not been used for three years so i cancelled it last month got confirmation straight away ,but it’s still on my account and been charged for it on recent bill .also at the same time I upgraded my br...
