Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, how do I get through to someone at EE about getting my internet/router socket/wiring relocated to a different room? Currently, the cable is coming in through the kitchen window and goes across the entire flat, ending at to the corner of the livin...
HelloI'm trying to forward port 7777 TCP/UDP to a static IP on my network for a satisfactory server, however the hub simply wont let me do this.What I have tried without getting the correct result:a single rule using the TCP/UDP protocoltwo rules one...
I am leaving EE because I have never paid the amount agreed in the 6 months of being with this company. I posted my old Hub back to them 2 days after I received my new upgraded Hub & have the receipt to prove this yet my bill this month after many em...
We set up a new package and at this time we were moved to EE for broadband. We were told that we would receive a new hub and once received we would need to send back the old one. 2 weeks on and no sign of the new hub but daily emails telling us to re...
With Main 2.4 and 5GHz switched off in the dashboard, I noticed on a WiFi analyser app that the SSIDs for the hub had re-appeared.Only compatible 2.4 was meant to be enabled. The main WiFi was still showing as off in the app but confirmed as back on ...
Hello,Out of the blue this morning I received an email from [email protected] stating that I will be upgraded to EE's 'new and improved broadband for free.' While the email states there will be no changes to my contract, etc, I will be receiving a...
Hi,I have been having trouble with my broadband for a little while, i thought it might be because i am using WIFI so had a electrician come out and fit ethernet cables to each room. I am still having issues, mainly with Youtube where it looks to be t...
I have moved from BT Halo + to EE. I now have to return the Hybrid Connect hub or pay £75 to keep it. Has anyone kept theirs? Does it still work if you do? My speed is not as good but only dropped a bit and I get some buffering on YouTube if ...
How many of you in London currently have no broadband? So many unexpected consequences
Last week my WiFi extender pro stop working , flashing orange.so tried to pair it , no luck did a reset no luck . Hooked it up thru Ethernet cable directly to the router , nice solid blue light but shows as offline in the app tried a differnt Etherne...
