Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I raised a complaint about my EE broadband contract being renewed without my informed consent. The Ombudsman decision says upgrades were placed in-store in June/July 2025, engineer work was done, and order confirmations issued — but I never knowingly...
I am having this exact same issue with EE! I moved from Sky and they refuse to accept the final bill! The switch has left me out of pocket as EE have not honoured their 'switch offer' If you are thinking of moving from Sky to EE, DO NOT DO IT!
i recently upgraded to the EE smart hub pro (7) and all is fine apart from my HP Envy printer wont connect. the report says mac address filtering may be enabled. ive tried everything there's no option for disable it. the printer detects router and st...
Hello,I have been trawling the forums and the internet now for hours with no joy. I am trying to open ports 2302-2306 in order to host an Arma 3 server. The server is on a second PC on my network that I can connect to with my computer over a local co...
Have a curious issue - Teams does not work on my laptop but does on my android phone when connected to EE Smart Hub - equally curious LinkedIn and Instagram work on my Laptop but not on my phone when connected to the same EE Smart Hub. Receive the er...
I have an EE Smart Hub WiFi 7 Pro and EE WiFi Extender that shipped with the EE Smart Hub Plus (Which I don't want to use but use the Pro Hub instead), This WiFi extender seems to connect to the Hub Pro but keeps flashing aqua and the connection type...
this is obviously affecting my sales... EE seem powerless, or clueless. ive been through many departments, emailing BT also. no one can help. www.altartcards.shopAny ideas?
Hi all,I've had this issue for a long time and really hoping someone can help as it's driving me and my family crazy.I have a Smart Hub 7 Pro and because it's an ancient house with thick stone walls, we need 3 WiFi extenders for full coverage. They ...
I've had 5 emails and letters from EE saying someone wants to take over my line since January. After every email I've phoned to tell them I'm not moving house and have no intentions of leaving my contract. Well... late on Thursday night at bang on mi...
I have a major firmware/logic issue with my Smart Hub Plus.Since we received the new hub in December our ethernet frequently drops and only rebooting the hub fixes it but then it will drop within 24 hours. The Hub is reporting 13 WiFi Extenders in th...
