Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I have been having continual issues with my broadband since I joined EE 12 months ago. All issues have been documented but we are still experiencing problems. We have 12 months left on our broadband and TV package. What legal recourse do we have ...
Hi, I used a comparison site to find a better broadband deal than what my current provider offers. However, I was unable to complete the order online, so I called EE, who apparently no longer recognises the deal. Although they offered to sign me up,...
We've had EE Broadband & Landline for less than a month. Today we were cut off during a phonecall - dead silent. On checking the DV Adapter for the phone was off - no lights, no nothing. I tried the standard mains switch off -wait a minute - mains sw...
So I'm trying to read the news less and have used the WiFi blacklist to do so. I've added a bunch of news sites to the blacklist for a group that includes my laptop.Unfortunately, the block seems to just not work for certain sites. Specifically www.t...
I upgraded my WiFi because my security kept going off and still it doesn't work properly my front one comes on and turns off when it pleases and my back one doesn't turn on at all I've been in EE shop today and explain all this and said call 150 s...
Our current fibre incoming line is overhead but enters our property through a wall which is being removed in the next 6 weeks. Who do i call to relocate this line ?
My broadband charge is £33.99 pm in march I paid 3 payments April was normal 33.99 and may I was told I had to pay £75.95 which would cover two months yet I got charged £33.99 in may. The website is always down because people are starting to realise ...
