Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I selected the EE smart hub as a way to control viewing for my child. However the app managed to lock itself and we weren't able to access the TV. When I reported this, EE sent a new smart hub and an engineer came to investigate. He told me that the ...
Hi,Recently upgraded to "Full Fibre 500" (A few weeks back)Why do EE only provide a speed test must be run from within the Mobile APP?Why is there no speed test within the Router device itself? (there used to be)I'm seeing wildly differing results f...
My contract ends 27th november. I rang to cancel yesterday due to price increase. They said they would cancel on 29th. When the email came through it said 29th december so I rang them again. Was asked if I was moving house said no but he said that is...
I have a Smart Hub Plus extended by a Smart WiFi Plus booster (y'know, if you have to put "Smart" in the name, that tells me everything I need to know about how smart the device is). I have a Guest network configured for IoT devices. However, all the...
I was a BT customer around two years ago and had the option to upgrade to EE on a Full Works package. The upgrade went very badly — I wasn’t receiving bills, there were constant billing errors, and I couldn’t even see the EE account properly. It took...
Good afternoon. I recently entered into a 24 month contract in January for Gigafast broadband including boosters and hybrid connect, I am paying £74 per month however it looks like new customers can get the same for around £57 on the new Black Friday...
I changed the admin password that my SH+ came with to a new password (using Hub Manager).I entered a password that was less than 12 characters, which resulted in an error. However, when I was asked again to enter my old password, it didn't work. It t...
Good evening.Is anyone else having problem with internet today?
Been a customer of BT for many years, now moved over to ee due to the better pricing package offered, we have FTTC with 36 meg down / 6 upSince moving over a few months ago I have noticed a considerable delay loading pages with lots of images from, s...
So been with EE 4 weeks finally have the landline running, now ha e a problem with the broadband and my smart ugs and cameras not working.. All set up fine a few weeks ago no issues and then came down today to note the cameras flashing thst state can...
