Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Installed 14th of September. No connection to this day. Multiple restarts, Hub replacement + engineer visit. Result? No broadband. According to EE everything is fine. No its not. Wifi connection with exclamation mark, multiple DNS errors. Extremely l...
How is it that testing speeds using the EE app reports a speed of 445bps (consistently) whilst every other speed test reports anything from 10mbps to 50mbps at the exact same time?
Previous setup (550Mbps fullfibre)SmarHub Wifi 6 (Router) with 1 Smart Wifi plus ExtenderHub speed (via Ethernet): 550MbpsHub wifi speed : 450-550 MbpsWifi Extender speed (Ethernet): 550MbpsExtended wifi speed: 200-350Mbps (depending on the distance)...
Transferred from Plusnet to EE two weeks ago.Broadband service was unusable for 24 to 48 hours. Reported and was asked to wait for the service to settle down. Two weeks later service has continual drops and freezes and only a router recycle gets th...
HiI’ve recently been moved from Plusnet to EE and am finding the coverage from the new router is not as good. It doesn’t reach as far as the old router and as our 4/5G connection here isn’t great, it’s resulting in us losing internet connectivity. I ...
Anyone else had any issues with the broadband? Had mine today got it all set up, one minute it was all connected and working fine, the next minute stopped working completely, can’t get on the app to see what’s wrong because I have no WiFi
I went into shop in Bangor last week to set up a new contract for £30.99 a month for broadband and i got my documents emailed etc but I can’t see when the DD amount is set to change. A payment for the out of contract £47.36 came out this morning aga...
Is there a routine frequency the hub should be restarted or is it only when there is a problem? I had a message from EE saying you have not restarted your hub for over 14 days when running a network check.
I am about to enter the last 30 days of my 24 month contract. I currently have broadband and tv with sports. I will be calling to check what my best offer is as the app is hopeless and doesn’t allow me to see any prices etc, but I fear that as I’ve b...
