Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hiya we need are broadband switch on or were leaving you
Hi, how do I get through to someone at EE about getting my internet/router socket/wiring relocated to a different room? Currently, the cable is coming in through the kitchen window and goes across the entire flat, ending at to the corner of the livin...
I can’t get my app to pair with my BT hub. It has worked okay in the past. I have tried switching the hub off for five minutes, reinstalling the app, keeping my phone right next to the hub throughout and pressing the reset button on the hub too. All ...
HelloI'm trying to forward port 7777 TCP/UDP to a static IP on my network for a satisfactory server, however the hub simply wont let me do this.What I have tried without getting the correct result:a single rule using the TCP/UDP protocoltwo rules one...
Hi, Just had EE broadband 900MBPS installed with Smarthub 7 plus and mostly working fine. All except a Moto G60s phone on Android 12 (newest it can run) that can't see the wifi network and obviously cannot connect to it. Also, no other local networks...
I am leaving EE because I have never paid the amount agreed in the 6 months of being with this company. I posted my old Hub back to them 2 days after I received my new upgraded Hub & have the receipt to prove this yet my bill this month after many em...
Hi, Can someone tell me what is going on with my broadband service?Not been working since 11:30 this morning and getting no where with you online bots…or customer services on the phone
We set up a new package and at this time we were moved to EE for broadband. We were told that we would receive a new hub and once received we would need to send back the old one. 2 weeks on and no sign of the new hub but daily emails telling us to re...
With Main 2.4 and 5GHz switched off in the dashboard, I noticed on a WiFi analyser app that the SSIDs for the hub had re-appeared.Only compatible 2.4 was meant to be enabled. The main WiFi was still showing as off in the app but confirmed as back on ...
Hello,Out of the blue this morning I received an email from EE@messages.ee.co.uk stating that I will be upgraded to EE's 'new and improved broadband for free.' While the email states there will be no changes to my contract, etc, I will be receiving a...
