Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
What do I have to do when I move to another house?
Hey so my area FINALLY got fibre. We live in the sticks. They’re coming to fit 22nd December. Yay. As part of the upgrade I’ve opted to upgrade my router from smart hub plus to smart hub pro. We’ve only been with EE about 3 months and when we first g...
I recently installed an antivirus and have had a few popups claiming that the Wi-Fi extender provided by EE was sending malicious traffic. I made a post on the forums, and they said I should get in contact with EE or check that the extender was set u...
Dear EE!Today, I pre-paid an Internet subscription from December 12. According to the information on the website of my current service provider, it is not necessary for me to cancel the contract (Sky), as the new service provider will handle the term...
I am in the process of wanting to switch my grandmother from Plusnet to EE. She is 90, likes and uses her landline and Plusnet are not offering digital home phone. With the digital switchover, she needs to move from Plusnet.When using the EE website ...
Hi there , i currently have 2 x Mobile phones with EE and 900mbs full fibre with BT.All 3 items are out of contract within a month. I was going to switch to the EE 1.6gbs full fibre which i would love and renew my phone contracts.However when talkin...
I placed a broadband order (switching from BT to EE). I can see the broadband details in the EE app, but I haven’t received the equipment. There’s no way for me to track it, because the app redirects me to the “My Orders” page, which says there are n...
I have recently had my Broadband hub reset by EE as they identified problems with the hub. Since then none of my smart plugs (Tapo & Meross) will connect anymore. Yes before anyone says it this is on 2.4 ghz, so I am now thinking its time to cancel m...
First day of the ashes and broadband and tv have dropped. Might be back on at 6am. Impossible to speak to anyone!
I'm hoping mainly to hear if anyone else has come across this before when upgrading, seeing if this is just normal practice and if I just need to wait until Black Friday period is over.I got my "renew now, secure your benefits" broadband upgrade emai...
