Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
do i wait come to install the ont to tell them were i want it put or do i tell them when the do outside im guessing this from the poll so they will not need to dig
Openreach have delayed my fibre install from 30th Sep to 13th Oct. I'm transferring from PlusNet to EE (to keep a digital phone). Unfortunately this new date is now 4 days after the PlusNet contract is set to end. With two of us working online fr...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
I received an email to say my broadband was changing. Phoned the number and waited nearly 2 hrs for a reply / no response
Can someone please advise on how to contact EE via Email as there does not appear to be that option anywhere on their webite. Everytime we click on contact EE on their website we go round in circles! Please note we are already aware of dialing 150 of...
Ok, I am currently experiencing some connectivity issues which a specific game, namely Destiny 2, but the problems only seem to be occuring with my PS5 consoles. Running the game on my PC or laptop have no issues.To be clear i am currently using an ...
EE disconnected our internet service on 18 September at 16:45 to carry out an upgrade that we never requested. Prior to this, we were paying £42 (double the market price) per month for G-Fast broadband and had a fully functioning service.Since the di...
I've just noticed i've been billed 2 separate bills of different amounts. I joined EE with a sim in 2024 and my contract was £16 to increase by £1.50 per year as of march. This bill is now £37.99 per month???and my EE broadband is £32.99 per month.Wh...
Hi all, I cancelled my broadband in August over the phone. The agent confirmed it was cancelled, and my account shows this. It was also confirmed by the chat bot. I keep getting texts saying my router is disconnected, and I've had an email today sayi...
