Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all, I cancelled my broadband in August over the phone. The agent confirmed it was cancelled, and my account shows this. It was also confirmed by the chat bot. I keep getting texts saying my router is disconnected, and I've had an email today sayi...
The site online-go.com uses WebSockets to connect the browser to its servers. Since a week or so ago, these connections stop responding 20s after they are created and disconnect after another 20s. This happens every time.It always happens when conn...
Hi,I am due to renew my broadband and phone package, first time doing so with EE. The renewal process and options seem relatively straightforward, until I click the continue button to which I am then asked to select an installation booking slot for a...
I'm transferring to EE from Plusnet in order to keep a landline phone number active, and also to move to a faster service.The order's all gone through (I made the transfer online via Plusnet's call centre) and I have the Smart Summary document with e...
Hi, I know this has been discussed before many times but I haven't found a solution that works yet. Whenever I try to use the Broadband Status Checker (not the coverage checker) it always returns "This service isn't working right now". This is the ...
I can recommend Full Fibre 900 ultimate as far as a broadband package , you get a lot for your cash. (Price) £54.99 a month (Speeds) 900Mbps (Down) - 110Mbps (Up) (Features) Speed guarantee , WIFI controls ,EE Cyber Security , Wifi Optimizer , EE...
I have Smart Hub SH40J with 1.6Gbps speed.My Pc is connected via cable (CAT8) to the SW40J. Both have 2.5 Gbps ports.My NAT is "Symmetric NAT" even though the PC's IP is in the DMZ.How can I solve this?
Contract ends 14 November 2026
I had seven years of relative bliss with my BT broadband. After lots of persuasion and the offer of significant discounts I agreed to switch my broadband, landline and TV (previously Sky) at the end of December. Since then we have barely had two cons...
